FAQ

When can I expect my order?

The average delivery time is 5-10 business days. Our products are shipped directly from the supplier to you. This unique business model allows us to make huge savings on storage and shipping costs, enabling us to offer products at a lower price than our competitors.

Is there a delay in delivery due to COVID-19 (Coronavirus)?

Unfortunately, we are also experiencing delays in production and deliveries.
Our sales team will do their best to process and ship your order as quickly as possible.
Please note that the average delivery time may be longer than usual (5-10 days).
Thank you for your understanding!

The expected delivery time has passed, where is my order?

In 99% of cases, orders are delivered within the estimated delivery period.
Unfortunately, sometimes there can be delays in the delivery of an order.
You can check the status of your order via the following link:

Have you not received anything 3 days after the expected delivery time?

If so, please contact us.

What are the shipping costs?

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I am not satisfied with my order. What should I do?

Not satisfied with your order?
We are very sorry and would love to hear what we can do to make you happy.
Send us an email, and we will see how we can resolve the issue as quickly as possible!

Where can I find my Track & Trace code?

As soon as your order has been processed and shipped, we will send you your Track & Trace code via email.
Processing your order takes 24 hours.

RKR MEDIA LTD
Company Number: 16197082

REGISTERED OFFICE:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
UNITED KINGDOM